This post is an updated version of a paper I co-authored (and reproduced with kind permission of my co-authors, Jackie Atlas and Lisa Conn) for the Entrepreneurship without Borders course[1] at The Massachusetts Institute of Technology (MIT) circa December 2016. I am delighted that the companies/concepts we chose to analyze are still thriving today.
INTRODUCTION
Overview
We live in an increasingly connected world, a world in which we have access to more information at our fingertips than our ancestors had in a lifetime. This increase of information has resulted in expectations for personalized, compelling, and “experiential” content. The production and distribution of this personalized content in the digital era requires new, sustainable business models. It also necessitates consumption of user data – of which consumers, governments, and companies are increasingly protective.
Blockchain, which can eliminate the one central hub of data and store all personalized data on individual devices, introduces a new solution for balancing consumer concerns around privacy and corporate needs to monetize content.
This paper explores two main questions around content monetization and user privacy.
- If consumers want to have access to great content, and current business models cannot support the individuals and companies that produce it, what can be done to create a sustainable model for this market?
- When it comes to balancing personalized content and user privacy, can decentralized blockchain technology allow for consumers to have both?
From there, this paper establishes a framework for evaluating blockchain solutions in terms of sustainability, security, cost, and adoption. We apply this framework to analyze two promising technologies, Brave[2] and Enigma[3].
CURRENT DIGITAL MONETIZATION STRATEGY
Content Digitization
Over the past century, our attention has shifted from the newspaper to the radio to the television to the desktop, and we are currently fixated on a smartphone in the palm of our hand. With each change in medium, new business models have been developed to support the production and distribution of content. But as impressions (eyeballs) have migrated so rapidly from one screen to another, and the access points (webpages) are seemingly endless, companies have yet to capture all of the value that is being created in the digital era.
When content first started moving online, corporations’ reactions were to simply sit back and wait. Look for trends. Hope to grow users and eventually charge a premium similar to the network effect route to success that apps can have in the Silicon Valley of 2016. Even a property as highly trafficked and relevant as ESPN took upwards of three years to welcome advertisers and generate revenue for branded content in hopes of this ‘premiumization’ effect. When there was no billion dollar ‘a-ha’ moment, websites adopted the same model as their television predecessors. But with the exponential increase in content available on the internet, these same impressions (and thus, dollars) became spread astronomically thin.
Power of Data
With every website click or search performed, an individual’s digital footprint becomes more robust and unique. The data that companies like Google and Facebook collect from each of its users contains insights about that person’s interests, habits, friends, etc. This data is extremely powerful for advertisers and other agencies trying to understand consumer behaviors.
The media industry historically captured this value through broadly targeted demographics (i.e. people aged 18-49). Television data is only refined enough to know what percentage of a show’s viewership may be made up these demographic brackets, and networks will take this information and sell it in 30 second commercial increments to advertisers. Data is collected (generally) by the Nielsen[4] company, which incentivizes its 40,000 homes to allow them to do so transparently, i.e. everyone in a Nielsen home is constantly reminded that they are being tracked. Online, data is not being collected from just 40,000 homes (approximately 100,000 individuals), but across billions of people worldwide. And instead of knowing minimal demographic information on its viewers, websites have incredibly precise measures of who is interacting with their content as each computer is tracked with cookies. When a 40 year old male who has recently searched for golf clubs and consistently reads the Financial Times lands on a page, it is incredibly easy for other high-end advertisers to access this data and target them.
On the internet, there is an underlying awareness that one is being cookied as they browse, but there is clear evidence that points to people being generally uncomfortable with this concept. An estimated 150 to 200 million people use ad blockers on their desktop or laptop ad browsers and that number is growing at 41% a year[5]. The fact remains, however, that browsing data is incredibly powerful and is making companies like Google and Facebook billions of dollars. It is also allowing them to pointedly address individuals and more effectively distribute content, branded or otherwise. Addressable media is simultaneously exciting and alarming to consumers; individuals want content that is uniquely curated for their interests, but are increasingly conscious that their every click is being both monitored and monetized.
Advertising
Advertising has become splashed across websites in the form of banner ads, pop-ups, video pre-roll, and so on; there is a spot for it on a website and a cost attached to it (static viewing, scrolling over, click-through, etc.). But as quickly as companies attempted to capitalize on ad placement, consumers found ways to avoid them either out of fear of their privacy or simply because they are a nuisance. Migrating away from sites that run slower because of ad noise, installing ad blockers, and “click fraud” has sent clear signals to companies about how their website is perceived. And consumers’ desire for uninterrupted web browsing experiences has proved to be a major hurdle for corporations trying to monetize content on the internet. A handful of players with strong brands have seen minor success using subscription models and paywalls, but for the most part, the “free” choices available have proved television’s demographic-based model to be unsustainable.
In 2015, internet advertising revenues reached $59.6B, however the largest takers of this revenue are the tech companies and platforms that hold the consumer data, not the content producers. So, if advertising is the current mode of monetizing content and allowing the internet to be (more or less) financially viable, what tools and methodologies can be utilized to drive revenues to the sources of content? This is where the blockchain fits in. As targeted advertising enhances consumer awareness that their data is being tracked, the desire for privacy grows, and more people will move to ad blocking technologies, threatening all web platforms. The blockchain provides an opportunity to disaggregate data collection so that personal information is not the property of one specific company, instantly addressing privacy concerns. There are also blockchain enabled technologies which can put this data into the individual’s control, where they can choose how it is utilized and monetized. While companies like Google and Facebook would be resistant to this blockchain application, it becomes more and more feasible as people demand privacy.
BALANCING PERSONALIZATION AND PRIVACY
Overview
Even increasing numbers of consumers are demanding personalized, immersive, and customizable experiences—from the ads they see to the content they consume. We can define these “personalized experiences” as interactions with a piece of content or technology that leaves the consumer feeling like their interests and preferences were being taken into account. But this desire comes into sharp contrast with another trend: decrease in consumer trust and desire for privacy.
Personalized Content
Younger customers, through years of experience in the digital world, have grown accustomed to the way technology can reduce the need for human gatekeepers to ensure accuracy and manage data. Amazon, Netflix, Hulu, Spotify, and Pandora for instance have trained consumers to expect personalized recommendations based on their past purchases—or what they have already listened to and watched. Similarly, consumers are exposed to seemingly endless information and content, resulting in information overload. Personalized experiences help reduce the perception of information overload by increasing the sense of control[6].
Increase in Demand for Privacy
While opportunities for personalization increase, consumers are recognizing the danger and demanding privacy. A recent Microsoft survey found that 75% of people were concerned about online tracking and thought that the “do not track” feature should be turned on by default. A study conducted by Toluna[7] found that 72% of Americans did not want to purchase Google Glass because they were concerned that private data recorded could become public. And, while Snapchat has recently changed its privacy policy, resulting in backlash in the media, it experienced rapid growth through its claim that photographs were not stored and data was not recorded.
Can one technology serve all markets?
Not all consumers are the same. Youth and millennial consumers, many of whom grew up online, are willing to trade privacy for more personalized content and services. In a Pew Study about internet privacy in 2025[8], Niels Ole Finnemann, a professor and director of Netlab, DigHumLab in Denmark, said: “The citizens will divide between those who prefer convenience and those who prefer privacy.” The future of personalized content will require increased privacy protection, or the ability to take data, make it less sensitive, but still of value to the user.
BLOCKCHAIN ENABLED BUSINESS USE CASES
Enter the Blockchain
In the current environment, user data is increasingly centralized. The shift from desktop to mobile shows that people want to be able to access their data from any device. The current solution is a cloud-based server, which is vulnerable to hacks and abuse. Blockchain could eliminate the honeypot of data, storing small parcels of personalized data on individual devices. From there, consumers can choose what they want to share about their identity. We imagine a solution in which the data collected on the internet does not belong to anyone – no longer to Google and Facebook – but rather is decentralized on the blockchain.
In order to best evaluate blockchain-centered solutions for content monetization and user privacy, we must establish a framework for analysis.
- Sustainable Business Model: Does this technology support the individuals and companies that need to produce content?
- Privacy: Does this technology protect user data, as much as consumers want their data protected?
- Cost: What financial and switching costs are associated for content producers and consumers? Do the benefits outweigh the costs?
- Adoption: How feasible is adoption of this technology?
Let us discuss Brave and Enigma, two blockchain-centered solutions that balance consumers’ concerns around privacy, and corporations’ need to monetize content.
Brave
Brave Software, Inc. (‘Brave’) blazed onto the browser scene earlier this year with two offerings: to make browsing the Internet faster and safer by automatically blocking ads and trackers, and redefining the relationship between content viewers and publishers using micropayment (Bitcoin) technology. Their overall business model is simple – download their browser and choose to see ads that respect your privacy, or pay sites directly to view no ads – but their mode of implementation is by no means agreed or even fully developed yet.
Brave initially offered its users the ability to choose to see ads that respect privacy (using anonymous protocols, like Anonize, and not tracking pixels, to confirm impressions) with a negligible effect on loading performance. Following its successful $4.5MM seed raise, on September 1st this year Brave went a step further and introduced its Bitcoin based micropayment technology, Brave Payment, which it released (like all its code) on an open source[9] basis. The technology allows Brave users to experience no ads and instead pay sites tiny amounts of money directly by simply turning this functionality on in their preferences page.
Sustainable Business Model: When users elect to see ads, Brave splits the ad revenues 55% to the publishers, 15% to each of Brave, its users and ad partners. On the face of it, this does provide sufficient motivation for content providers to accept the new technology (assuming that any loss of ad revenue is more than covered by a greater audience reach), but that didn’t prevent Brave from being threatened with legal action[10] from some of the biggest news contents providers, citing its model of ad replacement as being “indistinguishable from a plan to steal our content to publish on your own website.” This is more related to the no ads model, for which proof of sustainability is harder to provide.
Privacy: Brave’s initial setup provides highly increased privacy for consumers whose data will be accessible by third parties, but in an anonymized format. In addition, Brave claims to block all forms of ‘malvertising’, redirecting browsing to https protocol, and blocking tracking pixels and tracking cookies.
Cost: There are several costs to the user: first, the behavior of downloading the Brave browser after being familiar with a different browser. Consumers have passwords, credit cards, and addresses saved on their existing browsers. Consumers have faith in the speed and accuracy of the search results currently offered on familiar browsers such as Google Chrome. And in order to use the features that make Brave compelling, users would have to adopt bitcoin as a payment option. These costs are not insignificant, but could be overcome if the product provided enough value. We are unconvinced that privacy concerns are great enough – and that current solutions like ad blockers are insufficient – to lead to wide adoption. In the digital age, advertisers have grown accustomed to being able to target individual personas and interests; Facebook, for instance, promises the ability to target almost down to the individual, providing benefits such as ability to beta test new products, get instantaneous user feedback on the kinds of consumers that want the product, and sell to directly to the people who want the product most. As a result, entire advertising agencies and marketing methodologies have been built with knowledge of advertising on Facebook, Google, etc. Switching to Brave would require retraining entire teams, which is inevitable with any new technology, but the benefit would have to outweigh the inconvenience.
Adoption: Brave chose to partner with existing providers BitGo (wallet functionality), Coinbase (Bitcoin purchase) and Private Internet Access (to make IP addresses) in order to deliver a viable product today. While these partnerships make the product technically feasible, they do not help Brave actually gain adoption with consumers and then, advertisers. Brave has a tough road ahead: Google Chrome has 54% of market share of browsers[11]. Chrome, Safari, and Firefox have relationships with devices that ensure those browsers are pre-installed. Brave would have to build the same relationships, and/or spend millions of dollars persuading consumers of privacy risks and the benefits of switching to a blockchain enabled browser.
Concluding Assessment of Brave
As a technical product, Brave has a lot to offer. However, its adoption and feasibility is dependent on consumers becoming increasingly concerned about privacy in the future, and advertisers having no choice but to move.
Enigma
One team at MIT’s Media Lab is busily working on a new technology called Enigma, a peer-to-peer network powered by the blockchain that allows different parties to store and run computations on data while keeping it completely private. According to the founders’ White Paper, “Enigma is a decentralized computation platform with guaranteed privacy. [Their] goal is to enable developers to build ‘privacy by design’, end-to-end decentralized applications, without a trusted third party”.
Our team interviewed Thomas Hardjono[12], Technical Director at the MIT Internet Trust Consortium. We discussed using Enigma to create a personal data store provider where a user’s total browsing history could be saved in nodes on a peer-to-peer network. This treasure trove of potential behavior could be provided to advertisers via an interactive API for them to run statistical queries and provide targeted ads, thus enabling users to monetize their data without it being stored or processed on the publisher’s servers.
Sustainable Business Model: This proposition is more attractive to content providers than Brave’s model, since the full customization of ads can be provided to web users with data about users’ interactions with ads being stored and available for follow-up queries. Enigma’s inventors say the technology is still several years from being available in a commercial format, so it’s difficult to evaluate the economics of the business model. This business model relies on consumers being willing to monetize their browser history – and would allow them to choose what content is shared.
Privacy: Using secure multi-party computations, queries can be run in a wholly distributed way, with data split between nodes on the blockchain and computations being run without sharing information with other nodes. Advertisers will never have access to data in its entirety, and are not able to run point queries (such as asking for users’ identities) but instead can run statistical queries about, e.g. users’ travel habits. Due to the introduction of a large number of nodes, the system is also highly resistant to losses stemming from hacking. For consumers, this solution provides flexibility—it allows individuals to share personal data to whatever degree they are comfortable.
Cost: If Enigma is utilized to allow consumers to monetize their browser history, it would represent a paradigm shift in the relationship between consumers, content providers and advertisers in the digital age. Since Enigma is not fleshed out in its implementation just yet, it is difficult to fully assess the behavioral or financial costs with any specificity.
Adoption: This technology is not yet proven. Even Hardjono described this use case as “using a sledgehammer to crack a nut.” Until the requirement for the blockchain to be a central solution for this issue is widely accepted, it may remain a pipe dream for the foreseeable future.
Concluding Assessment of Enigma
While the reality of Enigma is far off, the concept could provide consumers with the most control over their own data while allowing content producers to monetize their content with targeted advertising and information.
CONCLUSION
It is uncertain what the future holds regarding consumer’s interactions with online content as behaviors continue to evolve. The rate at which ad blockers are being adopted suggests that individuals are uncomfortable with the ads themselves, and that privacy has become a big enough concern to drive changes in a consumer’s interaction with the internet. As data is currently being aggregated by companies and other centralized owners, the blockchain is a feasible answer to solving the privacy concern portion of this question.
In this nascent stage of the blockchain, it can be argued that switching costs are too high and that digital currency is not widely enough accepted to drive drastic changes in any new platform’s acceptance. Additionally, we assume that people prefer personalized experiences over anything else and are willing to give up their data for better user experiences. Content producers would be eager to find ways to personalize (and monetize) their offerings, but this is not a strong argument to change behaviors of the end user. But in a world where people are genuinely concerned about their privacy, as we are undoubtedly moving towards, Brave’s blockchain solution is a winning one. When individuals have the opportunity to own their own data, protect it, and given the option to distribute it via the blockchain, Enigma’s platform is also highly compelling.
We can hypothesize that it will only take a few well publicized privacy hacks to drive enough awareness so that consumers are demanding changes in current offerings. The crux of decentralized privacy and personalized data offers digital platforms an opportunity to rethink how they are monetizing their content. It is impossible to tell whether that will happen through blockchain-enabled browsers, the individual’s choice to opt in/out or even be paid to view ads, or something far different that has yet to be developed, but the looming upside is undeniable.
[1] Also known as Implications of Blockchain Technology for Economic and Financial Development
[3] https://web.media.mit.edu/~guyzys/data/enigma_full.pdf
[4] https://www.nielsen.com/us/en/about-us/panels/ratings-and-families/
[5] https://www.theguardian.com/technology/2016/jan/03/web-advertisers-blocking-digital-monitoring-ethan-zuckerman
[6] “Consumer Control and Customization in Online Environments,” Laura Francis Bright. University of Texas. https://repositories.lib.utexas.edu/handle/2152/18054
[7] “7 out of 10 Americans will avoid Google Glass over privacy concerns,” Mike Flacy. Digital Trends. http://www.digitaltrends.com/mobile/7-10-americans-will-shun-google-glass-privacy-concerns/#ixzz4NHTQXAgz
[8] “Privacy in 2025: Experts’ Predictions,” Pew Research Center. http://www.pewinternet.org/2014/12/18/privacy-in-2025-experts-predictions/
[10] “Publishers Seek to Stop Brave Browser Ad-Blocking Tool.” Wall Street Journal. http://www.wsj.com/articles/publishers-seek-to-stop-brave-browser-ad-blocking-tool-1460065209
[11] https://www.netmarketshare.com/browser-market- share.aspx